4231 Poinsettia Drive

Dallas, TX 75211

Cell Phone: 214-457-8694

Warrior4god2014@gmail.com

Ricardo Rodriguez

06/2013-04/2014 Teleperformance Tlaquepaque Jalisco

Customer Service Representative

Assist customers with placing orders on Kohls.com. Make corrections to orders placed. Locate orders whereabouts. Etc...Customer Service work for Kohl’s department store. Take customer payments for the Kohl’s charge card. Waive late fees whenever possible. Make changes to account information for account owners. Answer any possible question the customer may have in regards to his/her account.

03/2012-05/2013 Teletech Tlaquepaque, Jalisco

Customer Service Representative

Did Technical Support for T-Mobile. Answered calls in regards to the issue customers were having on their devises. Took payments, and answered and possible questions customers had in about their account. Was more experienced with the android operating system. Did the basic trouble shoot on the broad band sticks for customer at T-Mobile.

04/2010-10/2010 Coach America USA Crew Transport Services   Dallas, TX

Dispatching

Support and receive phones calls from BNSF Rail, Union Pacific Rail, AMTRAK Rail, Canadian Pacific, Rail, as well as other smaller rail roads.

Receive phone call request as well as internet request sent by the railroads and dispatch drivers as needed by the railroads on timely manner.

Updated online driver availability reports to show all available drivers and drivers who are currently on trips.

Report any late runs to shift supervisors, general manager, and railroad supervisors.  Give explanation of why trip was late picking the railroad crew up.

06/2005-08/2008 DOD Civil Service Unites States Marine CorpsCamp Lejeune, NC

Human Resource Assistant

Support Human Resources Specialists involved in using information systems in delivering services to military personnel. Performs personnel and general administrative duties utilizing manuals and automated information systems to prepare documents, maintain personnel records and input, audit and retrieve pay and personnel information.

Possess extensive knowledge of the Marine Corps Total Force System (MCTFS), which encompasses the On-line Diary System (OLDS), the Unit Diary/Marine Integrated Personnel System (UD/MIPS).

Current duties includes auditing and making entries in individual service records; audit service records for required entries and documentation; complete various personnel and pay related forms and documents; research proper unit diary entry requirements; reporting transactions into MCTFS via the unit diary; auditing and correcting feedback reports from systems; preparation of individual bond and allotment requests and performing other duties pertaining to pay and personnel administration as required and preparation and maintenance of naval correspondence and files and directives.

Extensive knowledge and training with the web based program AMHS. Trained all personnel required to draft, view and release DMS messages via AMHS for HQSPTBN MCB, CAMP LEJEUNE, NC. Draft, view and release DMS Messages needed for PCS/PCA orders, to include TAD, Medical, and other messages to Headquarters Marine Corps and associated Units.
Work travel claims that are routine in nature utilizing the WINIATS travel system and those in the Defense Travel System (DTS). Use Existing information, as well as research old regulations, past Comptroller General Decisions, service records, and other pertinent documents.

Some examples included but not limited to Military Permanent Change of Station (PCS) travel claims, and Temporary Additional Duty (TAD) travel claims.

Prepare, review, and submit Vouchers with proper documentation for travel and travel related expenses. Vouchers normally include expenses for permanent change of station with real estate, personal transportation, and shipment/storage of household goods. Some requirement for this work include application and cross referencing of a number of standardized regulatory guidelines and instructions

02/2005-06/2005    Mancon. Inc. Camp Lejeune, NC

Human Resource Assistant

Create and update Administrative information on all Department of Defense “DOD” employees and dependents. Create appropriate DOD identification cards for all DOD employees as well as contractors and retired personnel along with all authorized dependents.

11/2004-12-2006 Arco iris Mexican StoreJacksonville, NC

Owner

Cash Sales, inventory, pay, shipping receiving, product ordering. Customer service. Etc.

01/1998-09/2004United States Marine Corps.Camp Lejeune, NC

Administrative Personnel assistant

Performed clerical and administrative duties incident to general and operational administration utilizing manual and Automated Information Systems (AIS). Possess knowledge of the Marine Corps Total Force System (MCTFS), and Marine Corps standard word processing and database software packages. Typical duties consist of the preparation of naval correspondence and messages; preparation and maintenance of directives; preparation of travel orders, completion of general administrative requirements such as leave authorizations, identification cards, and preparation and maintenance of command unit punishment books.

Audited service records, verifying information contained in unit diary feedback reports/personnel management reports, preparation of discharge and retirement documents, and verifying the accuracy of information contained in the MCTFS databases. Examined and evaluated documents, records, reports, and paperwork. Investigated and resolved critical problems such as pay and entitlement discrepancies. Possess the ability to operate a personal computer and associated software such as Microsoft Office Suite Such as Microsoft Office Excel, Access, PowerPoint, Publisher, Microsoft word and other related software to include Marine On Line(MOL), Document Management Tracking System (DTMS), Marine Corps Total Force System (MCTFS) UDMIPS, ODSE and Defense Travel System(DTS).

Review forms, documentation, and other related information from service member’s electronic files and construct initial service records. Interview personnel to obtain data needed to complete and update members to pay and entitlements benefits.

08/1989-05-1993Duncanville High SchoolDuncanville, TX

Diploma

Microsoft Office Suite2000, 2 weeks, 05-01;Advanced Microsoft Office Suite 97/98, 6 weeks 10-99;Personnel Administrative School, 8 weeks, 07-98

Proficient in Both Spanish and English as well as being able to type 40 wpm, Involved in the Praise and Worship Team at Brookwood Baptist church from 2002-2004, Began the Spanish ministry Program at Brookwood Baptist Church in August of 2003. Extensive training in Management while serving as a member of the United States Marine Corps, as well as using the management experience.